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C•CURE 9000 Upgrade Center

IMPORTANT: Read Before Upgrading to C•CURE 9000 Version 2.90
  • You can upgrade your system directly to C•CURE 9000 v2.90 from the following versions: v2.80 or v2.70.
  • If you are currently running C•CURE 9000 v2.60, you are required to generate a new HostID for licensing. You must do the following on your existing system before starting the upgrade process:
    • Run the HostIDFile_v270.exe to get the new HostID of your existing system. This utility resides at the root level of the new v2.90 installation package or USB media.
    • Make an upgrade license request, using the Register Software only under the Support tab.
    • To receive physical media, enter your request by completing the form below.
NOTE: This C•CURE 9000 Upgrade Center page is for SOFTWARE UPGRADE KIT REQUEST ONLY.

Step 1: Prior to any upgrade of C•CURE 9000 please visit the "Software House Connected" Compatibility Matrix to confirm that the existing "Software House Connected" partner integrations for your license are compatible with v2.90.

Step 2: Identify your Warranty/Software Support Agreement (SSA) expiration date. You can find this date from either the Administration Station or Monitoring Station. On the toolbar, click Help and then select License. The SSA expiration date appears on this tab. A valid date is required to obtain upgrades. For expired dates, contact your local Software House Area Sales Manager.

Step 3: Identify your current C•CURE 9000 version from either the Administration Station or Monitoring Station. On the toolbar, click Help and then select About. Information about your C•CURE 9000 system displays.

For C•CURE 9000 v1.92 and earlier: v1.92 and earlier require an upgrade to v1.93, v2.02 R2, v2.20, v2.30R2, v2.40, v2.50 prior to the v2.70 installation. Software downloads are not available until v2.20. To obtain media for v1.93, v2.01, v2.02 complete the form at the bottom of this page and include the HostID before submitting the request. The required C•CURE 9000 software DVDs ship to you following processing.

For C•CURE 9000 v1.93 and later: Upgrades from v1.94 to v2.42 R2 are available on physical media only. You can download v2.20 and greater. Download HostIDUtil_193x86.exe (32-bit OS) or HostIDUtil_193x64.exe (64-bit OS) and run on the C•CURE 9000 server to obtain the HostID.

For C•CURE 9000 v2.02 R2 and v2.10 R2: Upgrades from v2.02 R2 and v2.10 R2 and v2.20 to 2.70 also require that you obtain a new license.

For C•CURE 9000 v2.40: If you are upgrading systems currently running C•CURE 9000 v2.40 and upgrading to v2.50 or v2.60, download HostIDUtil_250.exe and run on the C•CURE 9000 server to obtain the HostID.

For C•CURE 9000 SiteServer: Download and read the C•CURE 9000 v2.80 SiteServer Upgrade Release Notes before you upgrade your SiteServer.

Step 4: Complete the following information below in order to process your v2.80 upgrade request. A v2.80 USB is sent to you following processing.
(*) Required field.
* System Serial Number: 
Use the format '9-xxxxx'
* Host ID: 
 Use the format 'xxxxxxxxxxxx' (12 characters)
This value can be found within the Unifiedserver_pcname_SysInfo.XML file created by the License Manager on the desktop.
* SW Version: 
 Use the format ‘x.xx’
Integrator Information
Company Name: 
Name of the Person requesting upgrade:    
Delivery Information
Mailing Address for Software (Line 1): 
Address (Line 2): 
Address (Line 3): 
* Primary Email to send License to: 
Security code:   capcha
* Enter the security code:    
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