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C•CURE 9000 v2.50 Upgrade Center

IMPORTANT: Read Before Upgrading to C•CURE 9000 Version 2.50
  • Users can upgrade directly to C•CURE 9000 v2.50 from the following versions v2.42, v2.41, v2.40, v2.30R2, & v2.30
  • C•CURE 9000 v2.50 requires a new HostID generated license and you must do the following on your existing system before starting the upgrade process:
    • Run the HostIDUtil.exe to get the new HostID of your existing system – this utility resides at the root level of the new v2.50 installation package or DVD media.
    • Make an upgrade license request, using the new HostID
    • Receive a new license file (.tlic) from the licensing team.
    • Run the C•CURE 9000 v2.50 Installer (Setup.exe) to start the upgrade process and apply the new license file (.tlic) during the License Application & Validation process.

Step 1: Prior to any upgrade of C•CURE 9000 please visit the "Software House Connected" Compatibility Matrix to confirm that the existing "Software House Connected" partner integrations for your license are compatible with v2.50.

Step 2: Please identify your Warranty/Software Support Agreement (SSA) expiration date by opening "Help", selecting "About" from either the administration or monitoring station, and selecting the license tab. A valid date is required to obtain upgrades. For expired dates, please contact your local Software House Area Sales Manager.

Step 3: Please identify your current C•CURE 9000 version by opening "Help", selecting "About" from either the administration or monitoring station, and selecting the general tab.

For C•CURE 9000 v1.92 and earlier: v1.92 and earlier require an upgrade to v1.93, v2.02 R2, v2.20, v2.30R2 prior to the v2.50 installation. For versions 1.92 and earlier ONLY, download hostidutil.exe and run on the C•CURE 9000 server to obtain the HostID. Once the HostID is obtained, please fill out the form at the bottom of this page and include the HostID before submitting. The required C•CURE 9000 software DVDs will be included in the upgrade package shipped based on the present version being upgraded.

For C•CURE 9000 v1.93 and later: Upgrades from v1.93 to v2.02 R2, v2.20, v2.30, v2.40 and then to v2.50 do require that a new license be obtained, based on the unique 12-character HostID value of the server PC. The HostID is located in the server identification box at the bottom of the general tab when you open the C•CURE 9000 license application. If multiple HostIDs are listed, provide the HostID identified with an asterisk (*) as the validated HostID.

For C•CURE 9000 v2.02 R2 and v2.10 R2: Upgrades from v2.02 R2 and v2.10 R2 and v2.20 to 2.50 also require that a new license be obtained.

For C•CURE 9000 SiteServer: Please download and read the C•CURE 9000 v2.50 SiteServer Upgrade Release Notes before you upgrade your SiteServer.

Step 4: Please fill out the following information below in order to process your v2.40 upgrade request and a v2.40 DVD will be mailed via FEDEX to you. If you are upgrading from v1.93 or earlier to v2.30R2 and then to v2.40, license information will be automatically emailed to the primary and secondary email address provided.
(*) Required field.
* System Serial Number: 
Use the format '9-xxxxx'
* Host ID: 
 Use the format 'xxxxxxxxxxxx' (12 characters)
Integrator Information
Company Name: 
Name of the Person requesting upgrade:    
Delivery Information
Mailing Address for Software (Line 1): 
Address (Line 2): 
Address (Line 3): 
* Primary Email to send License to: 
Security code:   capcha
* Enter the security code:    
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