CCURE 9000 v2.20 Upgrade Center
Step 1: Prior to any upgrade of C•CURE 9000 please visit the
"Software House Connected" Compatibility Matrix
to confirm that the existing "Software House Connected" partner integrations for your license are
compatible with v2.20.
Step 2: Please identify your Warranty/Software Support Agreement (SSA) expiration
date by opening "Help", selecting "About" from either the administration or monitoring station, and
selecting the license tab. A valid date is required to obtain upgrades. For expired dates, please
contact your local Software House Area Sales Manager.
Step 3: Please identify your current C•CURE 9000 version by opening "Help",
selecting "About" from either the administration or monitoring station, and selecting the general
For C•CURE 9000 v1.92 and earlier: v1.92 or earlier require an upgrade to v1.93 and then
v2.02 R2 prior to the v2.20 installation. For versions 1.92 and earlier ONLY, download hostidutil.exe and run on the C•CURE 9000 server to obtain the HostID.
Once the HostID is obtained, please fill out the form at the bottom of this page and include the HostID
before submitting. The required C•CURE 9000 software DVDs will be included in the upgrade package
shipped based on the present version being upgraded.
For C•CURE 9000 v1.93 and later: Upgrades from v1.93 to v2.02 R2 then v2.20 do
require that a new license be obtained, based on the unique 12-character HostID value of the server PC. The
HostID is located in the server identification box at the bottom of the general tab when you open
the C•CURE 9000 license application. If multiple HostIDs are listed, provide the HostID identified
with an asterisk (*) as the validated HostID.
For C•CURE 9000 v2.02 R2 and v2.10 R2: Upgrades from v2.02 R2 and v2.10 R2 to v2.20 also require that a new license be obtained.
For C•CURE 9000 SiteServer: C•CURE 9000 SiteServer can currently be upgraded to v2.20.
C•CURE 9000 SiteServer upgrades will receive the C•CURE 9000 software on a USB thumb drive.
Step 4: Please fill out the following information below in order to process your
v2.20 upgrade request and a v2.20 DVD will be mailed to you. If you are upgrading from v1.93 or
earlier to v2.20, license information will be automatically emailed to the primary and secondary
email address provided.